Refund policy

🔁 Return & Refund Policy

We want you (and your dog!) to be completely happy with your purchase. If something isn't right, we’re here to make it right.

Returns

We currently do not accept physical returns due to our fulfillment process. Instead, we offer hassle-free refunds or replacements in the following cases:

  • You received a defective, damaged, or incorrect item.

  • Your item never arrived.

  • The item was not as described on our website.

To be eligible, please contact us within 7 days of receiving your order, with:

  • A clear photo of the product (if damaged or incorrect).

  • Your order number and full name.

Refunds or Replacements

Once we confirm the issue, you’ll be offered:

  • A full refund to your original payment method.

  • Or a replacement item at no extra charge.

You do not need to send the item back.

Timeframe

  • Refunds are processed within 5–14 business days.

  • Shipping for replacements depends on your location.

📧 Email us at thenanaco.help@gmail.com for assistance.